Making HTML variable read-only still shows the editor bar and large text box - Known Error

Making HTML variable read-only still shows the editor bar and large text box Description Since Geneva UI16, the editor bar and large text box remain even when the variable is read-only. This is different than other versions, where the editor bar is hidden and the box is made smaller to only fit the text that is needed.

Steps to Reproduce

Create a new catalog item. Create a variable for the catalog item: Type : HTML Question : HTML Box Name : my_html Default Value : Sample Text Here Create a Catalog UI policy : Applies to : A Catalog Item Short Description : Hide HTML Catalog Item : [Search for and select the item you created in step 1] Catalog Conditions : Applies on a Catalog Item view | is | true [AND] Applies on Catalog Tasks | is | true [AND] Applies on Requested Items | is | true Save the form. In this Catalog UI policy, scroll to the Related Links section and create a new Catalog UI Policy Action : Variable Name: my_html Read only: True Go through the Service Catalog and try ordering the item. Note that on the cat_item_view page, the box is made smaller, and the HTML editor is not showing. Repeat steps 1-5 on a Geneva instance (or export/import the Catalog Item, Variable, UI Policy, and UI Policy Action records). Note that although the variable is read-only, you see a large text box and the HTML editor is displayed on the cat_item_view page. Workaround This behaviour is by design. There are two methods for making an HTML variable read-only in Service Catalog:

Have HTML field read-only (the editor controls are still visible, but disabled).

Use a UI Policy or Client Script on the html variable.

Have HTML field read-only as a text area without editor control. Update the WRITE ROLES and CREATE ROLES on HTML variable with a role like nobody or admin.