Gaps between fields in form when 'glide.ui.reference.readonly.clickthrough' property is set to true or or field attribute "readonly_clickthrough" to "true" - Known Error

Gaps between fields in form when 'glide.ui.reference.readonly.clickthrough' property is set to true or or field attribute "readonly_clickthrough" to "true" Description There are gaps between fields in the form when 'glide.ui.reference.readonly.clickthrough' property is set to 'true', or field attribute "readonly_clickthrough" to "true" . This issue doesn't occur if you are logged in as an admin / maint user. Steps to Reproduce

Set the glide.ui.reference.readonly.clickthrough system property to true .

Impersonate an ITIL user.

Open a closed incident record (for example, INC0000021 in the demo data).

Note the gaps in the read-only Business service , Configuration item , and Assignment group fields.

Workaround Use one of the following workarounds:

Set the glide.ui.reference.readonly.clickthrough system property to false. Set the readonly_clickthrough field attribute to false or remove it.