Turning off "Request Responses " in calendar invitationsDescription The ServiceNow Change Request application can send pending changes to a user's Microsoft Outlook Calendar automatically via email. Depending on business requirements, administrators may not want the calendar invitations for change requests to have the ability to send a response to ServiceNow meeting invitations. The Notify Change Calendar email notification sends calendar invitations when a change is created. The template change.calendar.integration is used to compose the email contents. To turn this feature off: Go to System Notification → Emails → Templates Open the change.calendar.integration email template. Change the value for RSVP to FALSE as follows: Change: ATTENDEE;ROLE=REQ-PARTICIPANT;RSVP=TRUE:MAILTO:${to} to: ATTENDEE;ROLE=REQ-PARTICIPANT;RSVP=FALSE:MAILTO:${to} Click Update. Users will no longer see the response option in the received email invitation. Please note that the above steps can not remove the recipient's RVSP controls and only disable the option to "Email organizer".