When are SLAs calculated?Issue To determine when SLAs are calculated, check the status of the following: Scheduled jobsTask updatesTask on-display Scheduled jobs The following table lists the six scheduled jobs that calculate Task SLAs based on how close the SLA is to breaching (reaching its Planned end time). The scheduled jobs calculate all active Task SLA records that are not paused and have a Planned end time that falls into the given breach timeframe. Scheduled JobDescriptionSLA update (already breached)This job refreshes the timings in task SLA records that have already breached. This is limited to task SLAs where the breach time is within the last 365 days. This job runs once a day.SLA update (breach after 30 days) This job refreshes the timings in task SLA records where the breach time is more than 30 days away. This is limited to task SLA records where the breach time is within the next 365 days. This job runs every 5 days. SLA update (breach within 30 days)This job refreshes the timings in task SLA records where the breach time is more than 1 day away and less than 30 days away. This job runs once a day. SLA update (breach within 1 day) This job refreshes the timings in task SLA records where the breach time is more than 1 hour away and less than 24 hours away. This job runs every hour. SLA update (breach within 1 hour) This job refreshes the timings in task SLA records where the breach time is more than 10 minutes away and less than 1 hour away. This job runs every 10 minutes.SLA update (breach within 10 min) This job refreshes the timings in task SLA records where the breach time is in the next 10 minutes. This job runs every minute. Task updates When a task, such as an incident, is updated, the SLA engine processes each of the linked task SLA records. This may include a task SLA that has recently been attached to the task. If updates to the task result in a stage change on a task SLA, the latest timings are calculated. For example, if the stage changes from In Progress to Paused, then the latest timings are calculated. Task on-display The system property glide.sla.calculate_on_display enables task SLA records to calculate when the task form is displayed for all active Task SLA records that are not paused. This ensures current Task SLA timings are up to date. Note that the time taken to load the form increases if the calculate on display property is enabled.