How to troubleshoot inconsistent mapping results



Inconsistent results are displayed when running mapping to discover the same business service. 

You may receive a business service map consisting of different CIs every time you run the mapping process on the same entry points to discover the same business service.   

The parameters that influence the way Service Mapping renders mapping results are changed.

Follow the procedures below to ensure that the instance-related parameters causing the mapping results to change are set correctly.

Change the MID Server configuration parameter:

  1. In the navigation pane, click MID Servers > Properties.
  2. Click New.
  3. In the Name field, enter mid.servicewatch.solaris.dtrace.
  4. In the Value field, enter false
  5. In the MID Server list, select the MID Server used to discover the business service in question.
  6. Click Submit.

Fix the CI identifier for Oracle WebLogic Module:

  1. In the navigation pane, click CI Identifiers.
  2. From the list of CIs, select WeblogicModule (cmdb_ci_appl_weblogicmodule).
  3. Click the entry under Identifier Entries.
  4. Clear the Allow fallback to parent's rules option to disable this feature. 
  5. Click Submit.