On mobile browsers, side_door.do is redirected to the external login page when multi SSO is enabled and glide.authenticate.sso.redirect.idp is set - Known Error

On mobile browsers, side_door.do is redirected to the external login page when multi SSO is enabled and glide.authenticate.sso.redirect.idp is set Description When the property glide.authenticate.sso.redirect.idp is set, or if an Identity Provider (IDP) has the default option set, side_door.do routes the user to the external login page instead of the local login page.

Note that the issue:

Does not occur on desktop browsers Only occurs on mobile browsers occurs when the system property glide.authenticate.sso.redirect.idp is set or a default IDP is set Occurs on Google Chrome and/or Safari

Steps to Reproduce

Using a mobile browser, go to an instance with Multi SSO enabled.

You are redirected to the external login page that is set in glide.authenticate.sso.redirect.idp, or to the default IDP if property is not set. This defeats the purpose of side_door.do.

Workaround As a workaround use the following link: /login.do