After switching the Theme in the UI system settings, the time zone for an instance set to a different time zone reverts to the previous setting.


Switching the Theme in the UI system settings causes an instance that has been set to a different time zone (for example, Europe/London) to revert to the previous time zone setting.

Steps to Reproduce

    1. Log in to a demo OOB instance.

    2. Click the gear icon at the top right to access the System Settings pop-up window.

    3. Change the time zone from the currently set one (for example, the default US/Pacific) to a different one (for example, Europe/London) and then close the window.

    4. Click the gear icon again and verify that the different time zone was applied.

    5. In the System Settings window, change the Theme setting from the default System to another value, such as Blues, and then close the window.

    6. Verify that the different theme was applied.

    7. Click the gear icon again.

      Notice the time zone is set back to the previously selected one.



After carefully considering the severity and frequency of the issue, and risk of attempting a fix, it has been decided to not address this issue in any current or future releases. We do not make this decision lightly, and we apologize for any inconvenience. If you have any questions regarding this problem, please contact ServiceNow Technical Support.

Related Problem: PRB637432