ServiceNow Platform Team Estimator


The strongest ServiceNow platform teams include the right number of people with the skills and training necessary to support how you're using the Now Platform. This team will establish, maintain, and extend ServiceNow as a strategic business platform in your organization.

The ServiceNow Platform Team Estimator is a self-service web app that helps you answer the critical question: “Which roles and how many of each do we need to successfully run our ServiceNow solution?” ​​Answer 11 questions about your ServiceNow instance demographics, platform utilization, and operating model. The app then gives you a recommended range of FTE headcounts, along with specific roles you need to successfully run and get value out of your ServiceNow investment.​

For additional information, see our platform team-related resources—including a breakdown of recommended roles and responsibilities for your platform team—on the Customer Success Center.