Inaccurate Seen In and Fixed In data in Known Error articlesIssue <!-- div.margin{ padding: 10px 40px 5px 30px; } table.tocTable{ border: 1px solid; border-color:#E0E0E0; background-color: rgb(245, 245, 245); padding-top: .6em; padding-bottom: .6em; padding-left: .9em; padding-right: .6em; } table.noteTable{ border:1px solid; border-color:#E0E0E0; background-color: rgb(245, 245, 245); width: 100%; border-spacing: 8px; border-collapse: separate; } table.internalTable{ border:1px solid; border-color:#E0E0E0; background-color: rgb(245, 245, 245); width: 100%; border-spacing:0; } .sp td{ border-bottom: 1px solid; border-right: 1px solid; border-color:#E0E0E0; background-color: #ffffff; height: 20px; padding-top: .5em; padding-bottom: .5em; padding-left: .5em; padding-right: .5em; } .sphr td{ border-right: 1px solid; border-bottom: 1px solid; border-color:#E0E0E0; background-color: rgb(245, 245, 245); padding-top: .5em; padding-bottom: .5em; padding-left: .5em; padding-right: .5em; height: 20px; } .title { color: #D1232B; font-weight:; font-size:25px; } .hd1{ color: #D1232B; font-weight:; font-size:18px; } .hd2{ color: #646464; font-weight:bold; font-size:16px; } .hd3{ color: #7a7a7a; font-weight:; font-size:16 px; text-decoration:; } .hd4{ color: #000000; font-weight:bold; font-size:14 px; text-decoration:; } --> ServiceNow Known Error articles contain the following information: a description of the problemthe steps to reproduce the problem so users can follow the steps to verify if the problem is occurring on their instancea workaround for a short-term solution that users can apply to get their instance back to a functional state of service Known Error articles also contain Seen In and Fixed In fields at the bottom of the article: Seen In: lists all of the ServiceNow versions that contain the problemFixed In: lists all of the ServiceNow versions that contain a fix for the problem CauseCurrently, the Seen In and Fixed In fields do not contain accurate information.ResolutionServiceNow is working on this problem and trying to identify a solution.Related LinksIf you need to determine a ServiceNow version that contains a fix for a specific problem, submit a case to ServiceNow. A Customer Support agent can help you determine the correct version to which you should upgrade.