Platform Support Model: Recommended Roles - Responsibilities - Considerations


ServiceNow recommends new customers to consider instantiating a ServiceNow Platform Support Team. This team serves a critical role in establishing, maintaining, and extending ServiceNow as a strategic business platform within the customer organization.
The responsibilities of the team ensure stability, performance, and a user experience that leads to high levels of satisfaction and includes:

Additional Information

The purpose of the attached document is to identify the recommended roles, responsibilities, and considerations that enable organizations to effectively manage, optimize, and extend the ServiceNow platform:

ServiceNow Platform Support Model: Recommended Roles, Responsibilities and Considerations.