ServiceNow recommends new customers to consider instantiating a ServiceNow Platform Support Team. This team serves a critical role in establishing, maintaining, and extending ServiceNow as a strategic business platform within the customer organization.
The responsibilities of the team ensure stability, performance, and a user experience that leads to high levels of satisfaction and includes:
- Enhancement of existing application configurations
- Development of new ServiceNow applications and services
- Management and resolution of ServiceNow application incidents