CMS Resources - Support and Troubleshooting

CMS Resources Description .kb_rsrc_card { background-color: #f7f7f7; color: #293e40; padding: 10px; border-radius: 5px; border-collapse: separate !important; -moz-border-radius: 5px; border: 1px solid #dedede; min-height: 200px; } .kb_rsrc_cards { max-width: 98%; margin: 4px 0px 10px 0px; display: grid; grid-gap: 1rem; grid-template-columns: repeat(auto-fit, minmax(400px, 1fr)); } .kb_rsrc_card td, th { padding: 10px; vertical-align: top; } .kb_rsrc_card h3 { color: #293e40; margin-top: 9px; font-size: 16pt; } .kb_rsrc_card ul, ol { padding-left: 1em; font-size: 14pt; list-style-position: outside; } td, th { padding: 10px; } Product Documentation Content Management System Content Management Design Activate the Content Management System Configure Content Management sites Content Management testing Community 12 Questions to ask yourself when troubleshooting CMS Best practices when building your site with CMS CMS to Service Portal Migration Accessing public and private sites created through CMS with SSO Navigating back to your previous page in a CMS portal Reserved words in your CMS URL suffix Build your CMS website with style CMS and content types Troubleshooting the CMS Hiding the small clock icon on ess pages displayed in CMS How to select or change language from CMS site ServiceNow session timeout not triggering expected UI warning or message when SAML enabled CMS and Domain Separation Expand to fit iFrame content is cut off, truncated or not expanding in CMS System Log displays error: "CMS site data missing from table" CMS Service Catalog missing header CMS Continue Shopping and Back to Catalog buttons result in error CMS message: Detail record could not be located External website URL in iFrame results in a blank CMS page 401 error and infinite loop when loading CMS URL after ExternalAuthentication SSO using SiteMinder Displaying an Order Guide from CMS Site (URL Suffix) for CMS is case sensitive Shopping Cart not displayed in Service Catalog on CMS site Known Issues Vertical scroll bars are overlaid and overlapped on incident form in CMS on IE CMS back button icon in the toolbar for Order Guides takes you to the Welcome page Adding multiple iFrames to a CMS page causes the pages scroll bar to explode causing unwanted white space CMS Pages get "You are not authorized to view this page" at the bottom of a page that otherwise renders correctly Update my profile photo on CMS site does not return to the user form; redirects to Welcome page Proceed to Checkout button does not function correctly in CMS if page has URL suffix of "service_catalog" in Eureka and Fuji Multi text (read-only) field scrollbar does not scroll on Internet Explorer 9 Back to Catalog and Continue Shopping buttons not working on "com.glideapp.servicecatalog_checkout_view" UI Page Category Description Translated HTML field renders HTML as plain text in CMS Too much padding/space between two iFrames stacked on content page rendered in CMS Vertical scrollbar overlays text in CMS on Internet Explorer 10 and 11 The content_block_iframe is cut off in the portal page g_form.showFieldMsg scrolForm does not work in CMS In CMS, the popup becomes a blank white window Clicking the back button on the CMS produces unexpected results Gauge target page does not work when drilling down on non-list gauge Videos CMS Overview Best practices when building your site with CMS Ask the Expert: CMS Implementation Best Practices (partner video/webinar)