Proceed to Checkout button does not function correctly in CMS if page has URL suffix of "service_catalog" - Known Error

Proceed to Checkout button does not function correctly in CMS if page has URL suffix of "service_catalog" Description If you have a CMS page that uses a URL suffix of "service_catalog" and it renders the service catalog cart, when you press the "Proceed to Checkout" button, it will redirect back to the "service_catalog" page rather than taking you to the checkout screen.

Steps to Reproduce

This can be reproduced in Eureka and Fuji environments:

Navigate to Content Management >Pages . Filter by name: Portal - Order Hardware . Change the URL suffix: from: order_hardware to: service_catalog Click View Page, or launch the URL to display the page within the CMS: https:// .service-now.com/ess/service_catalog.do Select any item (for example, Sales Laptop), then click Add to Cart . Click Proceed to Checkout . Note that the user is not taken to checkout but redirects to the same page (service_catalog). Workaround This is expected behaviour; service_catalog.do is a valid page for the system, used specially when the request is cancelled. For this reason, it is considered a "reserved word" and should not be used as a URL suffix value.