System Log displays error "CMS site data missing from table" - Support and Troubleshooting

System Log displays error "CMS site data missing from table" Description  System Log displays error: "CMS site data missing from table"

Problem The System Log is displaying a reoccurring error similar to:

CMS site data missing from table: [sc_catalog_site] sc_catalog: [e0d08b13c3330100c8b837659bba8fb4] content_site: [faea7ad449922000caa52338b90d7897]: no thrown error Symptoms The following error is seen when the System Administrator naviagates to System Logs > System Log > Errors:

Cause This error message is hard-coded, non-editable, and generated from this snippet with the CatalogSite.java code:

// If we get here the object hasn't been cached yet. GlideRecord catSiteGr = new GlideRecord(SC_CATALOG_SITE); catSiteGr.addQuery(SC_CATALOG, fCatalogId); catSiteGr.addQuery(CONTENT_SITE, fSiteId); catSiteGr.query();

/* * If Customer CMS site hasn't been set up just return a blank string * This may cause some slow down until they set up their CMS site * correctly. We could cache the blank values but would we want to speed * up incorrect config? */ if (!catSiteGr.next()) { Log.error(String.format("CMS site data missing from table: [%s] sc_catalog: [%s] content_site: [%s]", new Object[]{SC_CATALOG_SITE, fCatalogId, fSiteId})); return; } The above code cheeks if a CMS Site [content_site] has a corresponding Catalog [sc_catalog]. Starting with Eureka, support for multi-catalogs was introduced. For more information, see Managing Catalog Sites .

If you want to use a Catalog [sc_catalog] within a CMS Site [content_site], a Catalog Site [sc_catalog_site] record must be defined linking the two. The example screenshots shows want is configured in the base system:

Resolution To resolve the error, associate Catalog(s) to the CMS Site with the following steps: Navigate to Content Management > Sites . Filter on the sys_id of the Site [content_site] referenced in the error. Configure related lists to add the Catalog related list (it is not displayed in the base system by default) . On the related list, click Edit to specify the missing Catalog(s) . The following is a example of the base system CMS Site's Catalog association: