Back to Catalog and Continue Shopping buttons not working on "com.glideapp.servicecatalog_checkout_view" UI Page - Known Error

Back to Catalog and Continue Shopping buttons not working on "com.glideapp.servicecatalog_checkout_view" UI Page Description Back to Catalog and Continue Shopping buttons are not working on the "com.glideapp.servicecatalog_checkout_view" UI page. Steps to Reproduce Navigate to "com.glideapp.servicecatalog_checkout_view" UI page and enable the Back to Catalog and Continue Shopping buttons: Search for this line: Replace it with the following: Navigate to My Orders iFrame (which is called from the order_status content page): /nav_to.do?uri=content_block_iframe.do?sys_id=6fc9b0d90a00072214859a52531e3e58 Replace the URL: From: sc_req_item_list.do?sysparm_query=request.requested_for=javascript:gs.getUserID()^active=true^EQ&sysparm_view=ess To: sc_request_list.do?sysparm_query=requested_for=javascript:gs.getUserID()^active=true^EQ&sysparm_view=ess Navigate to CMS (for example, https:// .service-now.com/ess). Go to Account Settings > Open Orders. Select any request. Note that nothing happens when attempting to click the Back to Catalog or Continue Shopping buttons:

Note that the Warning log shows this error: java.lang.NullPointerException Caused by error in Script Include: 'GlideappCatalogURLGenerator' at line 96 93: return SNC.CatalogURLGenerator.getBrowsingContextCategorySysID(); 94: } 95: GlideappCatalogURLGenerator.getContinueShoppingUrl = function(catalogID, catalogView) { ==> 96: return SNC.CatalogURLGenerator.getContinueShoppingUrl(catalogID, catalogView); 97: } Workaround This issue is caused by a customization that is not supported by ServiceNow.