<h2>'Show Workflow' UI Action doesn't work in ESS pages</h2><br/><div style="overflow-x:auto"><h2>Description</h2> <div>The 'Show Workflow' UI Action generates a wrong URL link when used in CMS pages, adding the CMS site prefix, for example, '/ess'.<br /><br />The URL generated failing to display the frame is:<br />https://demonightlyeureka.service-now.com/ess/context_workflow.do?sysparm_stack=no&sysparm_sys_id=6459a6ba2b9221006c59ae6219da15a5&sysparm_show_all=true&sysparm_stack=no<br /><br />When removing the /ess section, the workflow shows correctly:<br />https://demonightlyeureka.service-now.com/context_workflow.do?sysparm_stack=no&sysparm_sys_id=6459a6ba2b9221006c59ae6219da15a5&sysparm_show_all=true&sysparm_stack=no</div> <h2>Steps to Reproduce</h2> <div> <ol> <li>Navigate to the base system ESS pages:<br />https://<Eureka instance>.service-now.com/ess/change_request_list.do?sysparm_query=active%3Dtrue<br /><br /></li> <li>Select a change associated with a Workflow Context (for example, any change that displays the Related Links > Show Workflow option).<br /><br /></li> <li>Select <strong>Related Links > Show Workflow</strong>. This URL launches and displays a blank page: <br />https://<Eureka instance>.service-now.com/ess/context_workflow.do?sysparm_stack=no&sysparm_table=change_request&sysparm_document=f4b5ff312b5631006c59ae6219da1553&sysparm_stack=no<br /><br /></li> <li>Modify the URL and note that this works: <br />https://<Eureka instance>.service-now.com/ess/../context_workflow.do?sysparm_stack=no&sysparm_table=change_request&sysparm_document=f4b5ff312b5631006c59ae6219da1553&sysparm_stack=no<br /><br /></li> <li>Note that removing the CMS site's URL suffix works:<br />https://<Eureka instance>.service-now.com/context_workflow.do?sysparm_stack=no&sysparm_table=change_request&sysparm_document=f4b5ff312b5631006c59ae6219da1553&sysparm_stack=no</li> </ol> </div> <h2>Workaround</h2> <div> <ol> <li>After clicking the <strong>Show Workflow</strong> link, remove from the URL the reference to the CMS site name, for example, base system: /ess</li> <li>Reload the page to allow the workflow to show correctly.</li> </ol> </div> <div><br /><strong>Related Problem: PRB605793</strong></div></div>