Text is misaligned in CMS search box in IE


The text inside the search box in the base system CMS portal is misaligned when using IE11 and earlier versions. This seems to happen if the search box is not focused/active when the page loads. You will see this if you load the regular UI and then switch over to the /ess portal when the page loads. You will also see this if the field loses focus after performing a search.

Steps to Reproduce


  1. Launch an IE browser.
  2. Launch any Fuji or Geneva instance.
  3. Launch CMS site (for example, <instance name>.service-now.com/ess)
  4. Note that the placeholder text in the search box is misaligned (see attached: IE displays CMS Search text misaligned.JPG).


After carefully considering the severity and frequency of the issue, and the cost and risk of attempting a fix, being this issue related to the legacy CMS product, it has been decided to not address this issue in any current or near future releases.

As a workaround, use a different browser where the issue is not experienced (for example, Chrome or Firefox).


Related Problem: PRB647393