Survey instance is not created if a user has a pending survey instance for the same surveyDescription The Create Assessment record is not created if user has a pending survey instance for the same survey. Steps to Reproduce Create a trigger condition for the Customer satisfaction survey survey. Add a trigger condition on the incident table that fires when incident state is closed. Set the Repeat interval to 5 seconds. Try closing an incident with caller_id="abel tutor".The system creates a Survey Instances record assigned to Abel Tutor with a State of Ready to take. Close another incident with caller_id="abel tutor"No additional Survey Instances record is created for Abel Tutor because the previous instance is not completed. Workaround There are two workaround options: Use legacy survey. In Fuji patch 1 and later relases, cancel the previous survey and receive a new one. You can still only provide feedback for one task that is the latest closure. Related Problem: PRB606689