Deep linking in mobile view does not work without a session. - Known Error

Deep linking in mobile view does not work without a session. Description Deep linking in mobile view does not work without a session. Instead, when you authenticate, it sends you to external_logout_complete.do. Then you are sent home, not to the deep link you clicked. Steps to Reproduce Impersonate a user. Ensure that this is a user account you can also log in to directly without impersonation. Access a record that this user should be able to access using deep linking. For example, a change request or incident that the user has permission to view. Copy the URL of this record. You can right-click the record header and select Copy URL or open the record in a new tab and copy the URL directly from the browser. Email a copy of the URL to yourself. Open the email on your mobile device and click the link. You are redirected to the external_logout_complete.do page. Navigate directly to the instance. For example, https:// .service-now.com. Log in with the user account selected in step 1. The link should be remembered and you should be directed to the linked record chosen in step 2 after a successful login. Instead, the user's homepage is loaded. Workaround Th issue does not occur in the new Mobile UI that is available in Eureka and later releases.