Empty Target record on processed emailsDescriptionThe processed email records in the Received mailbox (System Mailboxes > Received) have an empty value in the Target field. The user does not know which record, or even if a record, was created or updated as a result of processing the email record. Symptoms The email record has a state of Processed, but the Target field is empty.The email log shows that there is an inbound action that was skipped because it did not update or create a record. CauseWhen an inbound action processes an incoming email, it uses the variable current to represent the record that it affects.If a new record is to be created, then-current represents a new empty record for the target table suitable for the population before an insert. 1 2 3 4 5 6 7 8 9 10 11 1213 //Sample inbound action script creates an incident record current.caller_id = gs.getUserID(); current.comments = "received from: " + email.origemail; current.short_description = email.subject; current.category = "request"; current.incident_state = 1; current.notify = 2; current.contact_type = "email"; current.insert(); //<--When line completes, it will update the target // field on the email record with a reference to the created record If an existing record is to be updated, then current represents a reference to the record that is to be updated. 1 2 3 4 5 6 7 8 9 10 11 12 13 gs.include('validators'); if (current.getTableName() == "incident") { current.comments = "reply from: " + email.origemail; if (email.subject.toLowerCase().indexOf("please reopen") >= 0) { current.state = "2"; current.work_notes = "Issue was not resolved"; } current.update(); //<--When this line completes, it will update the Target field //on the email record with a reference to the updated record } If the script does not use variable current to update or create a record, the system does not know which record was affected and therefore is not able to fill in the Target field.ResolutionWhenever possible, use the already-provided current to update or create the target record.Or:If this is not an option because the script updates a record that does not belong to the Target table, or if you update/create more than one record, then consider manually logging the changes made by your custom action using gs.log() as described in product documentation. 1 2 3 4 5 6 7 8 var grIncident = new GlideRecord('incident'); grIncident.initialize(); grIncident.caller_id=gs.getUserID(); grIncident.comments = "received from: " + email.origemail; grIncident.short_description = email.subject; grIncident.insert(); //create log entry to know what created/update by this action gs.log("<custom_action_name> Created Incident:" + grIncident.number, "EMAIL." + sys_email.sys_id); You should then be able to view the record that was created or updated in the email logs.