No data shown for a particular breakdown in Performance Analytics - Support and Troubleshooting

No data shown for a particular breakdown in Performance Analytics Issue

No data shown for a particular breakdown in Performance Analytics

Problem There is no data shown on the scorecard / dashboard for a particular breakdown in Performance Analytics even though there is data in the system. Cause The most likely causes are:

the indicator the breakdown is part of is not included in any job there are too many breakdown elements to be included in a data collection, or the maximum number of elements produced by combining two breakdowns to be included in data collection has been exceeded the breakdown is excluded in the Breakdown matrix exclusions list

Resolution To check if the indicator the breakdown is part of is included in a job, see KB0547461: No data shown for a particular indicator in Performance Analytics .

To check the number of breakdown elements and the number of elements produced by combining two breakdown, check the properties at Performance Analytics > System > Properties .

To check if the breakdown is excluded in the Breakdown matrix exclusions list:

Navigate to Performance Analytics > Indicators > Automated Indicators . Open the indicator that does not show any scores. Scroll down to the bottom of the indicator form. Click the Breakdown matrix exclusions tab. Check if the breakdown is in the exclusions list. Remove the breakdown from the exclusions list. Click Update .