<h2>User Interface (UI) Resources </h2><br/><div style="overflow-x:auto"><article><div ><h3 >Issue </h3><section><style type="text/css"> .kb_rsrc_card { background-color: #f7f7f7; color: #293e40; padding: 10px; /*height: 4rem;*/ border-radius: 5px; -moz-border-radius: 5px; border: 1px solid #dedede; min-height: 300px; } .kb_rsrc_cards { max-width: 1200px; margin: 0 auto; display: grid; grid-gap: 1rem; grid-template-columns: repeat(auto-fit, minmax(400px, 1fr)); } .kb_rsrc_card td, th { padding: 10px; vertical-align: top; } .kb_rsrc_card h3 { color: #293e40; margin-top: 9px; font-size: 16pt; } .kb_rsrc_card ul, ol { padding-left: 1em; font-size: 14pt; } </style> <div class="kb_rsrc_cards"> <table class="kb_rsrc_card"><tbody><tr><td> <h3>Product documentation</h3> <ul style="list-style-position: inside;"><li><a title="Now Platform User Interface" href="https://docs.servicenow.com/csh?topicname=c_NavigationAndTheUserInterface.html&version=latest" target="_blank" rel="noopener noreferrer nofollow">Now Platform User Interface</a></li><li><a title="UI Actions" href="https://docs.servicenow.com/csh?topicname=c_UIActions.html&version=latest" target="_blank" rel="noopener noreferrer nofollow">UI Actions</a></li><li><a title="UI Pages" href="https://docs.servicenow.com/csh?topicname=r_UIPages.html&version=latest" target="_blank" rel="noopener noreferrer nofollow">UI Pages</a></li><li><a title="UI Macros" href="https://docs.servicenow.com/csh?topicname=c_UIMacros.html&version=latest" target="_blank" rel="noopener noreferrer nofollow">UI Macros</a></li><li><a title="UI Scripts" href="https://docs.servicenow.com/csh?topicname=c_UIScripts.html&version=latest" target="_blank" rel="noopener noreferrer nofollow">UI Scripts</a></li><li><a title="Creating a UI Policy" href="https://docs.servicenow.com/csh?topicname=t_CreateAUIPolicy.html&version=latest" target="_blank" rel="noopener noreferrer nofollow">Creating a UI Policy</a></li><li><a title="Service Catalog UI Policy" href="https://docs.servicenow.com/csh?topicname=c_ServiceCatalogUIPolicy.html&version=latest" target="_blank" rel="noopener noreferrer nofollow">Service Catalog UI Policy</a></li><li><a title="Service Portal" href="https://docs.servicenow.com/csh?topicname=c_ServicePortal.html&version=latest" target="_blank" rel="noopener noreferrer nofollow">Service Portal</a></li><li><a title="Forms" href="https://docs.servicenow.com/csh?topicname=c_UsingForms.html&version=latest" target="_blank" rel="noopener noreferrer nofollow">Forms</a></li><li><a title="Lists" href="https://docs.servicenow.com/csh?topicname=c_UseLists.html&version=latest" target="_blank" rel="noopener noreferrer nofollow">Lists</a></li></ul> </td></tr></tbody></table> <table class="kb_rsrc_card"><tbody><tr><td> <h3>Knowledge and troubleshooting</h3> <ul style="list-style-position: inside;"><li><a title="Troubleshooting UI policies" href="/kb?id=kb_article_view&sysparm_article=KB0547063" target="_blank" rel="noopener noreferrer nofollow">Troubleshooting UI policies</a></li><li><a title="Troubleshooting fields and forms" href="/kb?id=kb_article_view&sysparm_article=KB0547219" target="_blank" rel="noopener noreferrer nofollow">Troubleshooting fields and forms</a></li><li><a title="Troubleshooting UI actions" href="/kb?id=kb_article_view&sysparm_article=KB0547433" target="_blank" rel="noopener noreferrer nofollow">Troubleshooting UI actions</a></li><li><a title="Troubleshooting form loading performance" href="/kb?id=kb_article_view&sysparm_article=KB0547430" target="_blank" rel="noopener noreferrer nofollow">Troubleshooting form loading performance</a><br /></li></ul> </td></tr></tbody></table> <table class="kb_rsrc_card"><tbody><tr><td> <h3>Videos</h3> <ul style="list-style-position: inside;"><li><a title="ServiceNow UI Actions Best Practices" href="https://www.youtube.com/watch?v=L6Ft_9fCgS8" target="_blank" rel="noopener noreferrer nofollow">ServiceNow UI Actions Best Practices</a></li><li><a title="User Interface Design" href="https://www.youtube.com/watch?v=FO-hq03f_EE" target="_blank" rel="noopener noreferrer nofollow">User Interface Design</a></li><li><a title="UI - Related Lists" href="https://www.youtube.com/watch?v=3arGpvmPs3c&list=PLCOmiTb5WX3q9gefBBSIoLi3RTNbIiSJE" target="_blank" rel="noopener noreferrer nofollow">UI - Related Lists</a></li><li><a title="Troubleshooting Related Lists Part 1 of 3: One too many" href="https://www.youtube.com/watch?v=a2EpYBHsOm4" target="_blank" rel="noopener noreferrer nofollow">Troubleshooting Related Lists Part 1 of 3: One-to-many</a></li><li><a title="Troubleshooting Related Lists Part 2 of 3: Many-to-Many" href="https://www.youtube.com/watch?v=ng0FhX2CmvQ" target="_blank" rel="noopener noreferrer nofollow">Troubleshooting Related Lists Part 2 of 3: Many-to-Many</a></li><li><a title="Troubleshooting Related Lists Part 3 of 3: Defined" href="https://www.youtube.com/watch?v=91NSGtsdU-c" target="_blank" rel="noopener noreferrer nofollow">Troubleshooting Related Lists Part 3 of 3: Defined</a></li><li><a title="How to Navigated the ServiceNow Smartphone Interface" href="https://www.youtube.com/watch?v=1tgBqcY4RTk" target="_blank" rel="noopener noreferrer nofollow">How to Navigate the ServiceNow Smartphone Interface</a><br /></li></ul> </td></tr></tbody></table> <table class="kb_rsrc_card"><tbody><tr><td> <h3>Community content</h3> <ul style="list-style-position: inside;"><li><a title="Working with UI16 banner images" href="https://community.servicenow.com/community?id=community_blog&sys_id=9b1ea26ddbd0dbc01dcaf3231f961907" target="_blank" rel="noopener noreferrer nofollow">Working with UI16 banner images</a></li><li><a title="Formatting within Journal fields using HTML & [code]" href="https://community.servicenow.com/community?id=community_blog&sys_id=4d9ceae1dbd0dbc01dcaf3231f9619e1" target="_blank" rel="noopener noreferrer nofollow">Formatting within Journal fields using HTML & [code]</a></li><li><a title="Removing the New button from Service Portal List page" href="https://community.servicenow.com/community?id=community_blog&sys_id=76bc6e25dbd0dbc01dcaf3231f961926" target="_blank" rel="noopener noreferrer nofollow">Removing the New button from Service Portal List page</a></li><li><a title="Manually resize your CMS iFrame in List v3" href="https://community.servicenow.com/community?id=community_blog&sys_id=1bdd6ae9dbd0dbc01dcaf3231f961946" target="_blank" rel="noopener noreferrer nofollow">Manually resize your CMS iFrame in List v3</a></li><li><a title="True/False (Boolean) Field Behavior in ServiceNow with NULL values" href="https://community.servicenow.com/community?id=community_blog&sys_id=18cdaea9dbd0dbc01dcaf3231f961979&view_source=searchResult" target="_blank" rel="noopener noreferrer nofollow">True/False (Boolean) Field Behavior in ServiceNow with NULL values</a></li><li><a title="Configuring SLA Calculations with the glide.sla.calculate_on_display_property" href="https://community.servicenow.com/community?id=community_blog&sys_id=cfcca265dbd0dbc01dcaf3231f9619b6" target="_blank" rel="noopener noreferrer nofollow">Configuring SLA Calculations with the glide.sla.calculate_on_display_property</a></li><li><a title="Service Level Agreement: Business Hours, Schedules & Time Zones" href="https://community.servicenow.com/community?id=community_blog&sys_id=e30e6e2ddbd0dbc01dcaf3231f961920" target="_blank" rel="noopener noreferrer nofollow">Service Level Agreement: Business Hours, Schedules & Time Zones</a></li><li><a title="Service Level Agreements - Overriding TaskSLAController Functions" href="https://community.servicenow.com/community?id=community_blog&sys_id=f40e6a2ddbd0dbc01dcaf3231f961935" target="_blank" rel="noopener noreferrer nofollow">Service Level Agreements - Overriding TaskSLAController Functions</a></li><li><a title="Control how users view data in forms and lists with View Rules and Navigation Handlers" href="https://community.servicenow.com/community?id=community_blog&sys_id=9d8d2669dbd0dbc01dcaf3231f9619ae" target="_blank" rel="noopener noreferrer nofollow">Control how users view data in forms and lists with View Rules and Navigation Handlers</a></li><li><a title="Using the Javascript Executor to test client scripts" href="https://community.servicenow.com/community?id=community_blog&sys_id=5f2de6e5dbd0dbc01dcaf3231f961936" target="_blank" rel="noopener noreferrer nofollow">Using the Javascript Executor to test client scripts</a></li><li><a title="Activating UI16, switching between UIs and beyond" href="https://community.servicenow.com/community?id=community_blog&sys_id=70bd2aa9dbd0dbc01dcaf3231f961991" target="_blank" rel="noopener noreferrer nofollow">Activating UI16, switching between UIs and beyond</a><br /></li></ul> </td></tr></tbody></table> <table class="kb_rsrc_card"><tbody><tr><td> <h3>Known Errors</h3> <ul style="list-style-position: inside;"><li><a title="In UI16, Activity Formatter does not show on reference popup with Sys_popup view" href="/kb?id=kb_article_view&sysparm_article=KB0584136" target="_blank" rel="noopener noreferrer nofollow">In UI16, Activity Formatter does not show on reference popup with Sys_popup view</a></li><li><a title="Profile link for users no longer directs to ESS view" href="/kb?id=kb_article_view&sysparm_article=KB0583988" target="_blank" rel="noopener noreferrer nofollow">Profile link for users no longer directs to ESS view</a></li><li><a title="Additional Comments and Work Notes are incorrectly placed where the Filtered Activities are located" href="/kb?id=kb_article_view&sysparm_article=KB0583972" target="_blank" rel="noopener noreferrer nofollow">Additional Comments and Work Notes are incorrectly placed where the Filtered Activities are located</a></li><li><a title="The collapse.section user preferences causes missing fields" href="/kb?id=kb_article_view&sysparm_article=KB0565266" target="_blank" rel="noopener noreferrer nofollow">The collapse.section user preferences causes missing fields</a></li><li><a title="Task list layout changes (reverts to default) with no known user input and by users who do not rights to configure lists" href="/kb?id=kb_article_view&sysparm_article=KB0564462" target="_blank" rel="noopener noreferrer nofollow">Task list layout changes (reverts to default) with no known user input and by users who do not have rights to configure lists</a></li></ul> </td></tr></tbody></table> </div></section></div></article></div>