Identifying your customer administrator - Support and Troubleshooting

Identifying your customer administrator Description  Each ServiceNow customer designates one or more employees in their organization to be their customer administrators for Now Support. Customer administrators have specific privileges in Now Support that enable them to create and manage user records for the individuals in their organizations. Customer administrators can also reset passwords .

Before contacting ServiceNow Technical Support for issues regarding Now Support accounts, contact the ServiceNow customer administrator within your organization.

Note : If you do not have a Now Support account, contact your ServiceNow customer administrator(s), and they can create an account for you. Please reach out to your internal IT department to find out about the users who hold this role.

Note: If a customer administrator has not been identified for your organization, contact the ServiceNow Technical Support or your implementation team to have the customer administrator role assigned.

Note : If you have a Now Support account but are having trouble logging in, contact ServiceNow Technical Support to help identify your customer administrator.

Identifying your Customer Administrator You can identify your customer administrator after you have logged in to Now Support. If you are having trouble logging in, contact ServiceNow Technical Support to help identify your customer administrator.

Follow these steps to identify your customer administrator.

Navigate to Now Support portal Click on your user name in the upper right corner and click on My Profile . See who is listed in the ServiceNow admins table for account support.