Viewing instance P1-free information (formerly Real Availability)DescriptionServiceNow customers and partners can use Now Support's Instances Dashboard to view the P1-free information for all their instances. P1-free refers to the calculated percentage of production time when an instance is free of Priority 1 (Severe) issues—specifically, the percentage of time that an instance did not have a P1 case opened against it.ResolutionUsing the Instance Dashboard to view P1-free information ServiceNow customers and partners can view data about their production and non-production instances from the Instances Dashboard on Now Support. Sign in to https://support.servicenow.com/now [Partners only] To view a customer company, switch companies by clicking your name in the top-right. Click Instances in the top level navigation.Select Instances Dashboard in the drop-down menu.In the Instances Dashboard, click on the name of the instance you would like to see availability for in the "Instance name" column.Switch the P1-Free tab. Viewing P1-Free case history details Scroll down on the P1-Free dashboard to see a calendar view of your P1-free case history. By default, the dashboard will show you information from the last 90 days. Different colors indicate the performance impact your instance sustains during a specific date on the calendar. Date ranges for P1-free case history include: 90 days120 days180 daysCustom range Select a custom date range to view information from a specific time period. Note: 12 months of data may be visualized and exported at any time. Additionally, data is only accurate to January 1, 2014 and is not recommended to view availability prior to that time.