Get started with Now SupportIssue <!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Now Support is your launchpad to access self-service and technical support. Manage your ServiceNow instances, create and manage cases, manage upgrades, follow changes, view knowledge content, and more. To access most services at any time, anywhere, download the Now Support mobile app. Log in to Now Support using your ServiceNow ID. Your role in Now Support What you can do within the portal varies based on your role. If you are a ServiceNow customer admin, you are responsible for managing, monitoring, and maintaining your company's ServiceNow instances and Now Support users. You can add or remove other users, such as developers, architects, and partners. If you do not have Now Support login credentials, you can still access the public Now Support pages for popular troubleshooting articles, community solutions, and help from the Now Assist Virtual Agent. Overview of the Now Support home page Now Support helps you find answers faster, so it helps to know your way around the home page. Start by logging in using your ServiceNow ID. If this is your first time logging in, you have the option to take a guided tour of key features and functionality. The following image and corresponding descriptions show you at a glance the most common features and navigation. The Now Support home page Now Support home page: Select the ServiceNow logo to return to the home page at any time.Search: Look for cases, changes, problems, and self-service content across the ServiceNow support ecosystem, including product documentation, developer portal, knowledge base, and Now Community.Tasks: See items that need your attention, like expiring passwords or upgrade tasks.Notifications: Stay up-to-speed with real-time updates on your ServiceNow experience.User menu: Select your name to view your user profile, see your Now Community questions, and take a guided tour of the current page. My Support: See a high-level overview of your cases, changes, and problems. Quickly access your records through this interactive dashboard. Instances: Get a snapshot of all your instances.Automation Store: Shop for popular plugins and automated workflows. You can also bookmark your favorites. Get support: Find videos, knowledge base articles, and known errors to troubleshoot issues and stay productive. Create a case from the bottom of the page. Personalized widget: Focus on key tasks to enhance productivity and work efficiency.Production instances: See a preview of your instances, including status and P1-free information. Select View all instances to access your Instance Dashboard. Recent case activities: Stay informed on the most recent updates to your cases. Select View all cases to access your Cases page.Upcoming changes: Prepare for upcoming changes. Select View change schedule to see all changes. Maintenance Center: View, track, and manage maintenance communications, including scheduled maintenance, release patching, and upgrades. Need Help: Visit the Get Support page for self-service help or to create a case.Now Assist Virtual Agent: Chat with our Now Assist Virtual Agent to complete tasks, get answers, and review status updates (available on every page). Release<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } All releases Resolution<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Common tasks and useful features These are some of the most common tasks you'll perform in Now Support and useful features to help you find your away around the portal and get help quickly: Create and manage Now Support users and roles Manage company key contacts and notification lists on Now SupportActivate plugins and submit a request in the Automation StoreManage notifications on Now SupportView and manage issues on Now SupportUpgrade a ServiceNow instance and manage scheduled upgrade How to download the Now Support mobile app The Now Support mobile app gives you the freedom to create, track, and resolve cases, and log in quickly with facial recognition or touch ID. You can fulfill self-service requests, view knowledge articles, move cases forward, and get help from the Now Assist Virtual Agent—anytime, anywhere. Available in the App Store and Google Play. Related Links<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Create a case on Now Support