The g_form.getControl method does not work after ordering DescriptionThe g_form.getControl method does not work on sc_req_item and sc_task tables. The functionality only works when using with g_sc_form.Use of g_sc_form is not documented in Product Documentation. Steps to Reproduce Create the following variable: Type: Single Line TextName: MyVariableQuestion: MyVariable Question Create a Catalog Client Script: Type: OnLoadName: OLApplies: check all 3 boxesScript: function onLoad() {var myControl = g_form.getControl('MyVariable');alert(myControl);} Then order the item and view the order. The following text alerts: undefined Root cause: This functionality works at ordering due to the implementation of g_form being a ServiceCatalogForm. This class generally supports the functionality outlined in Glide class overview. However, after ordering, the g_form is a GlideForm. Not only does this implementation not correctly support the getControl method, as described in ServiceNow documentation, it is also responsible for other issues, such as long-running-script issues when using the setMandatory method. WorkaroundThe workaround is to make use of the g_sc_form object and call its getControl function. The example below shows how to correctly check if g_sc_form is available before making use of getControl: var form = typeof g_sc_form != "undefined" ? g_sc_form : g_form; var myControl = form.getControl("VARIABLE"); Related Problem: PRB620307