Global search in CMS page (directed to search_content.do) has issues dealing with special characters - Known Error

Global search in CMS page (directed to search_content.do) has issues dealing with special characters Description When trying to search a term that contains the "&" character, using the global search in the ess portal (which uses the search_content.do), returns no results.

Searching for the same term using the global search on the platform (which uses the textsearch.do) finds results. Steps to Reproduce

Navigate to Knowledge > Create New . Create a new KB article. In Short Description type AT&T . Save the article. In the global search of the navigation page, search for the term AT&T . The article you created appears in the search results. Open the ESS portal. In the global search, search for AT&T . Note that the record is not found and the text is cut to AT . Workaround Edit the ContentSearch Processor by navigating to:

https:// .service-now.com/nav _to.do?uri=sys_processor.do?sys_id=b1627a1e0a0a0b12004617aa01ea9392

Change the line:

g_response.sendRedirect(pl + '?sysparm_search=' + g_request.getParameter('sysparm_search'));

to:

g_response.sendRedirect(pl + '?sysparm_search=' + GlideStringUtil.urlEncode(g_request.getParameter('sysparm_search')));

Click Save . Log out of the current session. Close the current browser. Note: Ensure that you revert to the base system version of the ContentSearch Processor before upgrading the instance.