Using the Now Support (HI) portal | Resource PageDescription .kb_rsrc_card { background-color: #f7f7f7; color: #293e40; padding: 10px; /*height: 4rem;*/ border-radius: 5px; -moz-border-radius: 5px; border: 1px solid #dedede; } .kb_rsrc_cards { max-width: 1200px; margin: 0 auto; display: grid; grid-gap: 1rem; grid-template-columns: repeat(auto-fit, minmax(400px, 1fr)); } .kb_rsrc_card td, th { padding: 10px; vertical-align: top; } .kb_rsrc_card h3 { color: #293e40; margin-top: 9px; font-size: 16pt; } .kb_rsrc_card ul, ol { padding-left: 1em; font-size: 14pt; } This article is a quick reference guide to some of the most commonly performed tasks in the Now Support (HI) portal. Manage instances Ensure the security and health of your instances by viewing information, scheduling clones, activating plugins, and requesting resets. Download the Now Support mobile appActivate plugins and submit a request in the Automation StoreUsing ServiceNow HealthScanFrequently asked questions about self-hosted instancesKeep your instance safe - Security Best Practice Guide Manage instance upgrades How to upgrade a ServiceNow instance and manage scheduled upgradesView, schedule, and cancel upgradesUpgrades and the release cycle Manage cases and changes Create and manage cases and changes in Now Support. Notifications on Now SupportView and manage issuesWorking with ServiceNow Technical SupportSupport for United States Government customers Manage users Perform customer administrator tasksIdentify your customer administratorCreate a new Now Support userActivating and deactivating Now Support usersManaging company contacts on Now SupportLogging in with your ServiceNow ID Get help and review knowledge articles Get help from ServiceNow product documentation, the ServiceNow community, and our customer support team. You can also register for training. Obtain Customer SupportObtain Customer Support (for United States government customers)Protecting United States government customers on Now SupportSubmitting an idea for an enhancement requestAsk Kodi, the Now Virtual Agent See About the Now Support portal for an overview of the portal interface.See the Now Support YouTube channel for video tutorials. Additional InformationNotes: If you are using Internet Explorer 9, upgrade to a later version of IE or use a different browser to view the Now Support portalThe user interface options available are based on your role (for example, partners have different options than customers)ServiceWatch Only users see the Legacy Now Support portal