Using the Now Support (HI) portal | Resource Page - Support and Troubleshooting

Using the Now Support (HI) portal | Resource Page Issue .kb_rsrc_card { background-color: #f7f7f7; color: #293e40; padding: 10px; /*height: 4rem;*/ border-radius: 5px; -moz-border-radius: 5px; border: 1px solid #dedede; } .kb_rsrc_cards { max-width: 1200px; margin: 0 auto; display: grid; grid-gap: 1rem; grid-template-columns: repeat(auto-fit, minmax(400px, 1fr)); } .kb_rsrc_card td, th { padding: 10px; vertical-align: top; } .kb_rsrc_card h3 { color: #293e40; margin-top: 9px; font-size: 16pt; } .kb_rsrc_card ul, ol { padding-left: 1em; font-size: 14pt; } This article is a quick reference guide to some of the most commonly performed tasks in the Now Support (HI) portal .

Manage instances Ensure the security and health of your instances by viewing information, scheduling clones, activating plugins, and requesting resets.

Download the Now Support mobile app Activate plugins and submit a request in the Automation Store Using ServiceNow HealthScan Frequently asked questions about self-hosted instances Keep your instance safe - Security Best Practice Guide Manage instance upgrades How to upgrade a ServiceNow instance and manage scheduled upgrades View, schedule, and cancel upgrades Upgrades and the release cycle Manage cases and changes Create and manage cases and changes in Now Support.

Notifications on Now Support View and manage issues Working with ServiceNow Technical Support Support for United States Government customers Manage users Perform customer administrator tasks Identify your customer administrator Create a new Now Support user Activating and deactivating Now Support users Managing company contacts on Now Support Logging in with your ServiceNow ID Get help and review knowledge articles Get help from ServiceNow product documentation, the ServiceNow community, and our customer support team. You can also register for training.

Obtain Customer Support Obtain Customer Support (for United States government customers) Protecting United States government customers on Now Support Submitting an idea for an enhancement request Ask Kodi, the Now Virtual Agent See About the Now Support portal for an overview of the portal interface. See the Now Support YouTube channel for video tutorials.