<h2>CMDB Resources Page</h2><br/><div style="overflow-x:auto"><article><div ><h3 >Issue </h3><section><style type="text/css"> .kb_rsrc_card { background-color: #f7f7f7; color: #293e40; padding: 10px; border-radius: 5px; border-collapse: separate !important; -moz-border-radius: 5px; border: 1px solid #dedede; min-height: 200px; } .kb_rsrc_cards { max-width: 98%; margin: 4px 0px 10px 0px; display: grid; grid-gap: 1rem; grid-template-columns: repeat(auto-fit, minmax(400px, 1fr)); } .kb_rsrc_card td, th { padding: 10px; vertical-align: top; } .kb_rsrc_card h3 { color: #293e40; margin-top: 9px; font-size: 16pt; } .kb_rsrc_card ul, ol { padding-left: 1em; font-size: 14pt; } </style> <div class="kb_rsrc_cards"> <table class="kb_rsrc_card"><tbody><tr><td> <h3>Product Documentation</h3> <ul style="list-style-position: inside;"><li><a title="Configuration Management" href="https://docs.servicenow.com/csh?version=latest&topicname=c_ITILConfigurationManagement.html" target="_blank" rel="noopener noreferrer">Configuration Management</a></li><li><a title="Configuration Management and the CMDB" href="https://docs.servicenow.com/csh?version=latest&topicname=cnfig-mgmt-and-cmdb.html" target="_blank" rel="noopener noreferrer">Configuration Management and the CMDB</a></li><li><a title="Configuration Management Database" href="https://docs.servicenow.com/csh?version=latest&topicname=c_ConfigurationManagementDatabase.html" target="_blank" rel="noopener noreferrer">Configuration Management Database</a></li><li><a title="Populate the CMDB" href="https://docs.servicenow.com/csh?version=latest&topicname=c_OptionsToPopulateCMDB.html" target="_blank" rel="noopener noreferrer">Populate the CMDB</a></li><li><a title="CMDB Strategy and Planning" href="/kb?id=kb_article_view&sysparm_article=KB0552861" target="_blank" rel="noopener noreferrer">CMDB Strategy and Planning</a></li><li><a title="CMDB Classifications" href="https://docs.servicenow.com/csh?version=latest&topicname=c_CMDBClassifications.html" target="_blank" rel="noopener noreferrer">CMDB Classifications</a></li><li><a title="CMDB Health" href="https://docs.servicenow.com/csh?version=latest&topicname=c_CMDBHealth.html" target="_blank" rel="noopener noreferrer">CMDB Health</a></li></ul> </td></tr></tbody></table> <table class="kb_rsrc_card"><tbody><tr><td> <h3>Knowledge: Troubleshooting CMDB issues</h3> <ul style="list-style-position: inside;"><li><a title="Troubleshooting CMDB issues" href="/kb?id=kb_article_view&sysparm_article=KB0535679" target="_blank" rel="noopener noreferrer">Troubleshooting CMDB issues</a></li><li><a title="Task and CI relationship do not display correctly" href="/kb?id=kb_article_view&sysparm_article=KB0547639" target="_blank" rel="noopener noreferrer">Task and CI relationship do not display correctly</a></li><li><a title="How to display related change requests int he configuration item form" href="/kb?id=kb_article_view&sysparm_article=KB0610355" target="_blank" rel="noopener noreferrer">How to display related change requests in the configuration item form</a></li><li><a title="New cmdb_ci table hierarchy causes loss of composite database indexes fromt he new cmdb table" href="/kb?id=kb_article_view&sysparm_article=KB0596386" target="_blank" rel="noopener noreferrer">New cmdb_ci table hierarchy causes loss of composite database indexes from the new cmdb table</a></li></ul> </td></tr></tbody></table> <table class="kb_rsrc_card"><tbody><tr><td> <h3>KB: CMDB Identification and Reconciliation</h3> <ul style="list-style-position: inside;"><li><a href="/kb?id=kb_article_view&sysparm_article=KB0750386" target="_self" rel="noopener noreferrer">[CMDB - IRE] How the CMDB Identification and Reconciliation Engine works when passing a CI (as payload) to the createOrUpdateCi()</a></li><li><a title="[CMDB\Reconciliation] How to set reconciliation precedence rules for Import set or custom data sources" href="/kb?id=kb_article_view&sysparm_article=KB0690198" target="_self" rel="noopener noreferrer">[CMDB\Reconciliation] How to set reconciliation precedence rules for Import set or custom data sources</a></li><li><a href="/kb?id=kb_article_view&sysparm_article=KB0750383" target="_self" rel="noopener noreferrer">[CMDB IRE] How to run the CI identification on-demand using the payload</a></li><li><a href="/kb?id=kb_article_view&sysparm_article=KB0761045" target="_self" rel="noopener noreferrer">[Duplicate Dependent CIs - Troubleshooting] Duplicate dependent CIs (network adapters, serial numbers, etc) are getting created</a></li></ul> </td></tr></tbody></table> <table class="kb_rsrc_card"><tbody><tr><td> <h3>Videos</h3> <ul style="list-style-position: inside;"><li><a title="CMDB Health Dashboard" href="https://www.youtube.com/watch?v=CvMRT3NExIo" target="_blank" rel="noopener noreferrer">CMDB Health Dashboard</a></li><li><a title="Identification and reconciliation" href="https://www.youtube.com/watch?v=Xq4F2SkEvV0" target="_blank" rel="noopener noreferrer">Identification and Reconciliation</a></li><li><a title="ServiceNow Express Asset and Configuration Management" href="https://www.youtube.com/watch?v=QnYsSEeil3o" target="_blank" rel="noopener noreferrer">ServiceNow Express Asset and Configuration Management</a></li></ul> </td></tr></tbody></table> <table class="kb_rsrc_card"><tbody><tr><td> <h3>Community</h3> <ul style="list-style-position: inside;"><li><a title="CMDB Identification and Reconciliation" href="https://community.servicenow.com/community/blogs/blog/2016/11/06/cmdb-identification-and-reconciliation" target="_blank" rel="noopener noreferrer">CMDB Identification and Reconciliation</a></li><li><a title="Real-time CMDB: Identification and Reconciliation API" href="https://community.servicenow.com/community/blogs/blog/2016/08/10/real-time-cmdb-identification-and-reconciliation-api" target="_blank" rel="noopener noreferrer">Real-time CMDB: Identification and Reconciliation API</a></li><li><a title="When configuration items go stale" href="https://community.servicenow.com/community/blogs/blog/2016/10/04/when-configuration-items-go-stale" target="_blank" rel="noopener noreferrer">When configuration items go stale</a></li><li><a title="Determine CMDB Health with the CMDB Dashboard" href="https://community.servicenow.com/community/blogs/blog/2016/06/28/determine-cmdb-health-with-the-new-cmdb-dashboard" target="_blank" rel="noopener noreferrer">Determine CMDB Health with the CMDB Dashboard</a></li><li><a title="Discover multiple CIs with the same serial number" href="https://community.servicenow.com/community/operations-management/blog/2015/04/29/how-to-discover-multiple-ci-s-with-the-same-serial-number" target="_blank" rel="noopener noreferrer">Discover multiple CIs with the same serial number</a></li><li><a title="Dynamically restrict list of CI choices based on selected category/sub-category" href="https://community.servicenow.com/thread/254634" target="_blank" rel="noopener noreferrer">Dynamically restrict list of CI choices based on selected category/sub-category</a></li><li><a title="How to clear out the CMDB" href="https://community.servicenow.com/thread/255444" target="_blank" rel="noopener noreferrer">How to clear out the CMDB</a></li><li><a title="Synchronization between Asset and CMDB" href="https://community.servicenow.com/thread/219616" target="_blank" rel="noopener noreferrer">Synchronization between Asset and CMDB </a></li><li><a title="Software installs not listed in the CMDB" href="https://community.servicenow.com/thread/235430" target="_blank" rel="noopener noreferrer">Software installs not listed in the CMDB</a></li></ul> </td></tr></tbody></table> </div></section></div></article></div>