Client Script 'Custom Knowledge Search' contains default condition kb_knowledge.topic = Human Resources - Known Error

Client Script 'Custom Knowledge Search' contains default condition kb_knowledge.topic = Human Resources Description The OOB client script Custom Knowledge Search on the [hr_case] table adds a specific condition in [kb_knowledge].[topic], line 8:

url += "&sysparm_query=topic=Human Resources";

This causes knowledge base articles not to be retrieved for [hr_case] records when OOB knowledge content is modified by topic or category.

OOB knowledge topics are:

Applications Human Resources Policies

Workaround Remove line 8 from the client script:

url += "&sysparm_query=topic=Human Resources";