Knowledge search: ACLs remove records from list, but not the search result count - Known Error

Knowledge search: ACLs remove records from list, but not the search result count Description An Access Control rule may limit visibility to records in knowledge search, but does not handle the record count appropriately. Steps to Reproduce

Open the kb_knowledge read record ACL, and remove the Public role from the Requires role related list. Replace the script with: if(current.category=='Outlook' && !gs.hasRole('admin')) answer = 'false'; else answer = 'true'; Log out as Admin and log back in as Joe Employee . Navigate to Self-Service > Knowledge and search Outlook . Notice that no results appear, in particular, the page count is hidden. Workaround If you are able to upgrade, review the Fixed In field to determine the versions that have a permanent fix to this issue. If an upgrade is not possible, follow these steps:

Download the attached xml file or from this link containing the updated UI Page with more validations for VCR. If you are an administrator with elevated privileges, follow the steps below to replace your UI page: Navigate to System UI > UI Pages. Right-click on the list header and select Import XML. Choose the downloaded XML file. Click Upload.