Topics and categories are not translated when browsing the Knowledge Base - Known Error

Topics and categories are not translated when browsing the Knowledge Base Description If you are using a different language, the Category names in Knowledge Base are translated correctly in Knowledge Base > View, but not on subpages. See steps to reproduce and screenshots.

Steps to Reproduce

Log in to a demo instance. Go to plugins and install a language pack. In this example, we use Italian. After it loads, log out. Log in as an admin and pick language = Italian below the login box. Navigate to Knowledge Base > Vista (View) . You will see a list of Knowledge articles grouped by categories and all category titles are translated to Italian. Click on one of the categories such as Applicazioni . Result: This takes you to a kb_home sub-page of the category but it is not translated. Now it is called Applications instead of Applicazioni .

The issue comes from the UI Page kb_home which, instead of gs.getMessage is using the variable from the URL. See line 92 of that UI Page and you can find this: $[jvar_view_topic] &gt; $[jvar_sub_cat] .

Workaround You can modify the kb_home UI page to fix this issue.

On line 92 of an unmodified kb_home UI Page, you will find this line of code:

$[jvar_view_topic] &gt; $[jvar_sub_cat]

Replace the line of code with the following:

gs.getMessage("${jvar_view_topic}"); $[jvar_topic_display] &gt; $[jvar_sub_cat]