The Add/Remove multiple icon for glide_list fields is not available for new records - Known Error

The Add/Remove multiple icon for glide_list fields is not available for new records Description The "Add/Remove Multiple" button on glide_list fields is not available on new records. It only works on existing records.

Steps to Reproduce

Log in to the demo instance. Navigate to Incident > Create New . Right click on the header and select Personalize > Form Layout . In the Create new field section, and enter the following: Name: Test Type: List Table to reference: Problem [problem] Add and Save . This will take you back to the Incident form. Expand the new Test field. Note that the Add/Remove Multiple icon does not display. This displays on existing records. Workaround This behavior is by design in all ServiceNow versions.