Email Resources PageIssue .kb_rsrc_card { background-color: #f7f7f7; color: #293e40; padding: 10px; /*height: 4rem;*/ border-radius: 5px; -moz-border-radius: 5px; border: 1px solid #dedede; min-height: 300px; } .kb_rsrc_cards { max-width: 1200px; margin: 0 auto; display: grid; grid-gap: 1rem; grid-template-columns: repeat(auto-fit, minmax(400px, 1fr)); } .kb_rsrc_card td, th { padding: 10px; vertical-align: top; } .kb_rsrc_card h3 { color: #293e40; margin-top: 9px; font-size: 16pt; } .kb_rsrc_card ul, ol { padding-left: 1em; font-size: 14pt; } Product documentation (Configuration) Basic email setupEmail properties Product documentation (Inbound) Inbound email actionsInbound email action examples Product documentation (Outbound) Create an email notificationScripting for email notificationsThe email clientEmail templatesNotification example Knowledge Base Articles (Configuration) KB0957759 - Email Configuration FAQKB0816072 - Configure SMTP and IMAP email accounts with Microsoft Office365 using OAuth2KB1161599 - Customer MX feature - Requesting MX mapping for custom domain via Service Catalog on Now Support Knowledge Base Articles (General Inbound) KB0957760 - Inbound Email FAQKB0520595 - Troubleshooting Inbound Email: Inbound Email execution flow.KB0524472 - Inbound Email Troubleshooting: common Inbound Email issues. Knowledge Base Articles (General Outbound) KB0547435 - Notification ResourcesKB0957766 - Outbound Email/Notifications FAQKB0521382 - Troubleshooting Outbound Email: Outbound Email execution flow.KB0535129 - Troubleshooting Email Notifications: common Outbound Email issues. Knowledge Base Articles (Specific Issues) Troubleshooting email issues with ServiceNowTroubleshooting email notification failures in ServiceNowTroubleshooting issues with email attachmentsTroubleshooting inbound email action issuesTroubleshooting Email ConfigurationEmail SPAM scoring and filteringEmpty target record on processed emailsInbound email matches to the wrong user with the same email addresses before the @ symbol Videos Introduction to the ServiceNow Mail Properties PageTroubleshooting Inbound Email Part 1 of 4: IntroductionPart 2 of 4: Instance Does Not Receive EmailPart 3 of 4: Inbound Email Action Not ProcessedPart 4 of 4: Email Events in System Logs Troubleshooting Outbound Email Part 1 of 6: IntroductionPart 2 of 6: Notification Fails to Create sys_email RecordPart 3 of 6: Instance Does Not Send EmailPart 4 of 6: Email Sent But Not ReceivedPart 5 of 6: Duplicate Emails DeliveredPart 6 of 6: Advanced Topics Community Troubleshooting email notifications - send to the event creatorEmail notification dependencies to their "Sys version" and "Content Type" fieldsFire an email notification from a scheduled jobAdding unsubscribe and notification preference links to outbound emailsUsing conditions with "catalog variables" on email notificationsAutomatize inbound email creation "Created by" user to Watchlist userDuplicate notifications sent on email updatesInbound email actions do not generate a notification email Releasen/aResolutionn/a