This article guides you through the process of troubleshooting Lightweight Directory Access Protocol (LDAP) issues in ServiceNow. It provides steps to help eliminate the common causes of your problems by verifying that the configuration of your networking is correct.
Symptoms may include:
Determine whether any of the troubleshooting steps below are true for the environment. Each step provides a link to an article to help users eliminate possible causes and take corrective action as necessary:
|Note: If the problem still exists after trying the steps in this article, submit a case to Technical Support and note this Knowledge Base article ID (KB0539111) in the problem description. For more information, see ServiceNow Technical Support.|