System Clone Support for Oracle Customers


The System Clone application is available for customers who use an Oracle database and want to perform a clone.

As of 03/31/2020, a clone that includes custom "Data Preservers" or "Table Excludes" will work.

If a subprod to subprod clone is needed, please submit a Case to ServiceNow.


To initiate or schedule a system clone for instance that uses an Oracle database:

  1. Log in to the source instance as the Administrator and navigate to System Clone > Request Clone.
  2. Select a Target instance to receive the cloned data.
  3. If a Clone From drop-down box exists in your instance select Source Instance.
  4. Important: Leave all Clone Options checked.
  5. Schedule a Date and Time to perform the clone.