Reset a non-production instance to base system settings (zBoot) through Service CatalogIssue You can request an automated reset (zBoot) of a non-production instance. A reset, also called a zBoot, deletes all data and customizations on the instance and restores it to base system settings. You submit the request through a Service Catalog item, which creates a change request that runs automatically. If you have the customer_admin or partner_admin role, you can submit the request without contacting Support. Before you request a reset This process applies only to non-production instances. To reset a production instance, submit a case with Support.The reset starts at the time you schedule and removes all current data and customizations. Only submit the request when you're ready for the reset to begin at that time. Release All supported releases Resolution Request a reset for a non-production instance In Now Support, go to the Automation Store.Under Instance Management, select zBoot an Instance (Non-Prod). You can also find this catalog item in the Now Support app (Android | iOS). Select the instance you want to reset.Select a maintenance start time for the reset.For the Reinstall Demo Data after zBoot option, make your selection. You can't change it after you submit. If you don't want demo data, wait for the reset to finish, and then request removal through the Remove Demo Data Service Catalog item.Select Submit, and then review the confirmation message. Open the change request created for your reset. Add people to the Watch list and any comments as needed, and then select Save. After you submit The reset starts at the date and time in the change request. The planned end time is set to the start time plus five hours, which is about how long a reset takes.You can track progress in the change request and use its buttons to reschedule or cancel the reset. After the reset finishes, you need to reinstall any plugins that aren't part of the base system. You can install some plugins yourself, and others need a separate Service Catalog request. For details, see Plugin Activation Overview. Reset a Technology Partner Program developer Instance You can use the same catalog item for Technology Partner Program developer instances. The names follow the format SNC Instance - venXXXXXXXXXXXWhen you select a developer instance, the automated reset begins and the change request goes to the Technology Partner Program group.If the change fails, the change category is updated and the Technology Partner Program group stays assigned for investigation.