Workflow Best Practices Introduction


Description

Goals

What is a ServiceNow workflow?

Part of the ServiceNow platform that automates the multi-step process.

Benefits of workflows

Part of the ServiceNow platform that automates the multi-step process.

Where are workflows used?

When to use a workflow and when not to use a workflow

When to use a workflow: 

When not to use a workflow: 

  • If a response to every transaction cannot be standardized when set, workflows execute on every Glide Record transaction
  • For example, if a workflow is defined for the Request [sc_request] table, the workflow runs on every insert, update, delete, and create 
  • If end conditions are not defined. 

Workflow Best Practices Links

Click the following links to view each Workflow Best Practices section.