Troubleshooting a workflow that fails mid-workflow - Support and Troubleshooting

Troubleshooting a workflow that fails mid-workflow Issue  This article guides you through the process of troubleshooting a workflow that fails mid-workflow. It provides steps to help you eliminate common causes by verifying that the configuration of your networking is correct. Symptoms may include the following: Workflow is not progressing Workflow not progressing in domain-separated environment Workflow hung on activity Workflow does not generate a task Workflow not found Workflow not returning Workflow does not generate approval The generate activity does not create tasks or approvals Duplicate workflows Duplicate approvals Subflow does not return Subflow running too long Subflow stuck Timer did not execute Timer failed Stuck worker with timer stuck Stuck work with async wftimer Workflow notification not triggered Event does not trigger Unable to open workflow Resolution Determine whether any of the troubleshooting steps below are true for your environment. Each step provides a link to an article that can help you eliminate possible causes and take corrective action as necessary.

Determining if the scheduler is too busy for timers. For more information, see KB0538055: Determine if busy Scheduler is delaying workflow timers . Determine if an approval was manipulated outside of the workflow. For more information, see <a title="KB0538242: Determining if an approval was manipulated outside of the workflow" href="/kb_view.do?sysparm_article=KB0538242&ni.dependent.topic=kb_knowledge.category&sysparm_category=&sysparm_ck=0fe0c1bb87202100491683bdff434d1dd36e9b8a5d914dd01b37a8f285e6cbe9fd0da8cd&sysparm_nameofstack=&sysparm_product=&sysparm_search=approval+manipulated&sysparm_topic=" target="_blank" rel="noopener noreferrer">KB0538242: Determining if an approval was manipulated outside of the workflow . Determine if there are inconsistent domain issues or if the approver is in the wrong domain. For more information, see <a title="KB0538502: Determining if there are inconsistent domain issues (approver in the wrong domain)" href="/kb_view.do?sysparm_article=KB0538502&ni.dependent.topic=kb_knowledge.category&sysparm_category=&sysparm_ck=0fe0c1bb87202100491683bdff434d1dd36e9b8a5d914dd01b37a8f285e6cbe9fd0da8cd&sysparm_nameofstack=&sysparm_product=&sysparm_search=inconsistent+domain+issues&sysparm_topic=" target="_blank" rel="noopener noreferrer">KB0538502: Determining if there are inconsistent domain issues (approver in the wrong domain) . Determine if there was a an exception mid-transaction. For more information, see <a title="KB0538284: Determine if there was an exception that prevents workflow from starting or resuming" href="/kb_view.do?sysparm_article=KB0538284&ni.dependent.topic=kb_knowledge.category&sysparm_category=&sysparm_ck=0fe0c1bb87202100491683bdff434d1dd36e9b8a5d914dd01b37a8f285e6cbe9fd0da8cd&sysparm_nameofstack=&sysparm_product=&sysparm_search=exception+workflow+starting+resuming&sysparm_topic=" target="_blank" rel="noopener noreferrer">KB0538284: Determine if there was an exception that prevents workflow from starting or resuming . Determine if there are competing business rules that cause the workflow to stop. For more information, see <a title="KB0538069: Determining if there are competing business rules that cause the workflow to stop" href="/kb_view.do?sysparm_article=KB0538069&ni.dependent.topic=kb_knowledge.category&sysparm_category=&sysparm_ck=0fe0c1bb87202100491683bdff434d1dd36e9b8a5d914dd01b37a8f285e6cbe9fd0da8cd&sysparm_nameofstack=&sysparm_product=&sysparm_search=competing+business+rules&sysparm_topic=" target="_blank" rel="noopener noreferrer">KB0538069: Determining if there are competing business rules that cause the workflow to stop . Determine if there is a table cleaner issue. For more information, see KB0538279: Determining a table cleaner issue .

Note : If the problem still exists after trying the steps in this article, submit an incident to SN Technical Support and note this Knowledge Base article ID (KB0538520) in the problem description. For more information, see Customer Support .