Roles and Responsibilities of Customer Administrators on Now SupportDescription<!-- table.tocTable{ border: 1px solid; border-color:#E0E0E0; background-color: rgb(245, 245, 245); padding-top: .6em; padding-bottom: .6em; padding-left: .9em; padding-right: .6em; } table.noteTable{ border:1px solid; border-color:#E0E0E0; background-color: rgb(245, 245, 245); width: 100%; border-spacing:2; } table.internaltable { white-space:nowrap; text-align:left; border-width: 1px; border-collapse: collapse; font-size:14px; width: 85%; } table.internaltable th { border-width: 1px; padding: 5px; border-style: solid; border-color: rgb(245, 245, 245); background-color: rgb(245, 245, 245); } table.internaltable td { border-width: 1px; padding: 5px; border-style: solid; border-color: #E0E0E0; color: #000000; } table tr td { padding: 15px; } --> Customer Administrators are Now Support users with the customer_admin role. They create and manage users on Now Support at https://support.servicenow.com/now. ServiceNow requires all customers to have at least one Customer Administrator at all times. Customers can identify their customer administrator by navigating to their user profile in Now Support. If you are having trouble logging in to Now Support and do not know who your Customer Administrator is, please contact Technical Support. Note: To request an account on Now Support, please contact your Customer Administrator or speak to your ServiceNow territory manager. If you are not sure who that is, please contact Technical Support. Roles and Responsibilities Customer Administrators are responsible for: Managing the user list Managing access to Now Support Contacting Technical SupportUnlocking usersDeactivating and activating usersUpdating Roles for users Managing company contacts Keeping contact information up to dateSecurity Contacts in Now Support Managing instance information Obtaining IP address and datacenter information Service Catalogs and updating roles for users on Now Support ServiceNow offers a list of self-service catalogs for the roles of Customer Limited Catalog, Customer, Customer Administrator, Partner and Partner Admin. In the list below you can find all catalogs available for each specific role. Additionally, you can update roles for users by selecting the "Update Roles" link under the manage accounts section of the Now Support Portal. NameCustomer Limited CatalogCustomerCustomer AdminPartnerPartner AdminActivate PluginAdmin Password ResetCreate a New HI UserDatabase FootprintGov Community Cloud migration acknowledgementInstance RestoreList of backups for the instanceManage On-Premise InstanceMy IP InformationRelease Testing Preview and Early Availability Sign-upRemove Demo DataRename an InstanceReprovision EmailRequest Extension of Instance Expiration DateRequest the ServiceNow Admin RoleRetire an InstanceSchedule a Penetration TestSecurity Testing Portal | Report a Potential VulnerabilityUpgrade an InstanceVPN RequestszBoot an Instance