Roles and Responsibilities of Customer Administrators on Now Support - Support and Troubleshooting

Roles and Responsibilities of Customer Administrators on Now Support Description  Customer Administrators are Now Support users with the customer_admin role. They create and manage users on Now Support at https://support.servicenow.com/now . ServiceNow requires all customers to have at least one Customer Administrator at all times.

Customers can identify their customer administrator by navigating to their user profile in Now Support. If you are having trouble logging in to Now Support and do not know who your Customer Administrator is, please contact Technical Support .

Note : To request an account on Now Support, please contact your Customer Administrator or speak to your ServiceNow territory manager. If you are not sure who that is, please contact Technical Support .

Roles and Responsibilities Customer Administrators are responsible for:

Managing the user list Managing access to Now Support Contacting Technical Support Unlocking users Deactivating and activating users Updating Roles for users Managing company contacts Keeping contact information up to date Security Contacts in Now Support Managing instance information Obtaining IP address and datacenter information Service Catalogs and updating roles for users on Now Support ServiceNow offers a list of self-service catalogs for the roles of Customer Limited Catalog, Customer, Customer Administrator, Partner and Partner Admin. In the list below you can find all catalogs available for each specific role. Additionally, you can update roles for users by selecting the "Update Roles" link under the manage accounts section of the Now Support Portal.

Name Customer Limited Catalog Customer Customer Admin Partner Partner Admin Activate Plugin Admin Password Reset Create a New HI User Database Footprint Gov Community Cloud migration acknowledgement Instance Restore List of backups for the instance Manage On-Premise Instance My IP Information Release Testing Preview and Early Availability Sign-up Remove Demo Data Rename an Instance Reprovision Email Request Extension of Instance Expiration Date Request the ServiceNow Admin Role Retire an Instance Schedule a Penetration Test Security Testing Portal | Report a Potential Vulnerability Upgrade an Instance VPN Requests zBoot an Instance