Description
Customer Administrators are Now Support users with the customer_admin role. They create and manage users on Now Support at https://support.servicenow.com/now. ServiceNow requires all customers to have at least one Customer Administrator at all times.
Customers can identify their customer administrator by navigating to their user profile in Now Support. If you are having trouble logging in to Now Support and do not know who your Customer Administrator is, please contact Technical Support.
Note: To request an account on Now Support, please contact your Customer Administrator or speak to your ServiceNow territory manager. If you are not sure who that is, please contact Technical Support.
Roles and Responsibilities
Customer Administrators are responsible for:
- Managing access to Now Support
- Managing company contacts
- Keeping contact information up to date
- Security Contacts in Now Support
- Managing instance information
Service Catalogs on Now Support
ServiceNow offers a list of self-service catalogs for Customers, Customer Administrators, Partners and Partner Admins. In the list below you can find all catalogs available for each specific role.
| Name | Customer | Customer Admin | Partner | Partner Admin |
|---|---|---|---|---|
| Activate Plugin | ||||
| Admin Password Reset | ||||
| Create a New HI User | ||||
| Database Footprint | ||||
| Gov Community Cloud migration acknowledgement | ||||
| Instance Restore | ||||
| List of backups for the instance | ||||
| Manage On-Premise Instance | ||||
| My IP Information | ||||
| Release Testing Preview and Early Availability Sign-up | ||||
| Remove Demo Data | ||||
| Rename an Instance | ||||
| Reprovision Email | ||||
| Request Extension of Instance Expiration Date | ||||
| Request the ServiceNow Admin Role | ||||
| Retire an Instance | ||||
| Schedule a Penetration Test | ||||
| Security Testing Portal | Report a Potential Vulnerability | ||||
| Upgrade an Instance | ||||
| VPN Requests | ||||
| zBoot an Instance |