Word generated HTML may break rendering of knowledge base articlesDescription The generated HTML does not always render properly in the knowledge base article. It may expose HTML tags in global search results. Steps to Reproduce Create a word document and copy the HTML into the knowledge base article. Workaround For better results, copy/paste content from a plain text file. This reduces errors caused by copy/pasting from a rich text format such as Word. For more information about creating KB articles and HTML formatting, see: https://community.servicenow.com/people/mark.odonnell/blog/2012/02/01/2210 Related Problem: PRB568298