Troubleshooting password issues - Support and Troubleshooting

Troubleshooting password issues Description  This article guides you through the process of troubleshooting password issues. It provides steps to help you eliminate common causes for your problem by verifying that the configuration of your networking is correct.

Symptoms may include the following: Locked out of instance Cannot reset password Cannot log in Resolution Determine whether any of the troubleshooting steps below are true for your environment. Each step provides a link to an article that will help you eliminate possible causes and take corrective action as necessary.

If you are locked out of your instance, review the article: KB0535217: What to do if you are locked out of your instance . If you cannot log in to HI or your instance, review the article: KB0547255: Resetting your HI user password . Note: If your problem is not relevant to the steps in this article, please submit an incident to ServiceNow Customer Support and note this Knowledge Base article ID (KB0535588) in the problem description.