Troubleshooting a failed Discovery


Description

This article guides you through the process of troubleshooting a failed Discovery with probes and sensors (not patterns). It provides steps to help you eliminate common causes for your problem by verifying that the configuration of your networking and device is correct.

Video Tutorial: Troubleshooting a failed Discovery: Introduction

 

Symptoms

Symptoms may include the following:

Resolution

First, determine whether any of the troubleshooting steps below are true for your environment. Each step provides a link to an article that will help you eliminate possible causes and take corrective action as necessary.

  1. Determine if Discovery failed during the Are you there phase.
  2. Determine if Discovery failed during the What are you phase.
  3. Determine if Discovery failed during the Have I seen you before phase.
  4. Determine if Discovery failed during the What else can you tell me about yourself phase.
 Note: If your problem still exists after trying the steps in this article: Submit an incident to Customer Support and note this Knowledge Base article ID (KB0535181) in the problem description. For more information, see Submitting an Incident