Inserting hyperlinks: Methods and Tips - Support and Troubleshooting

Inserting hyperlinks: Methods and Tips Overview A hyperlink (or link) is a word, group of words, or image that you can click on to jump to another document. In addition to general elements such as paragraphs and lists, HTML documents can express hyperlinks. Hyperlinks allow users to navigate to other related web pages. This article illustrates how to create a hyperlink to another page or to an email address. Once you learn the format, you can make as many links as you want to any other page you want.

Procedure Use the Insert/Modify Link dialog window to create and edit hyperlinks that allow users to click through to web pages on the Internet, including other knowledge articles or the documentation site.

Note: To ensure the hyperlink always opens the latest published version of the article, use the Permalink of the article. To copy the Permalink of the article, click " Copy Permalink " right under the title. Example of permalink: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article= To insert a hyperlink:

In the text pane, select the text you want to use to create the hyperlink. In the toolbar, click the Insert/Edit Link icon. The Insert/Edit Link dialog window appears (see screenshot below). In the URL field, enter the full URL of the web page you want to open. The Text to display field defaults to the text selected to create the hyperlink and can be modified if necessary. In the Open link in... field, select one of the following choices: None (use implicit) - Opens the linked document in the same space of the article. New window (_blank) - Opens the linked document in a new window or tab. [Recommended] Same frame (_self) - Opens the linked document in the same frame as it was clicked. Top frame (_top) - Opens the linked document in the full body of the window.

Add a title if needed. This text will appear as a tooltip when hovering over the link. Click Save . Note: Article links work only when the article is in View mode. Links do not work when tested in the edit form. Email Links Create links users can click to send an email to a specified address. Email links use the HTML mailto command.

To create an email link:

In the Text pane, enter the text you want to use to create the email link. In the design toolbox, click the Edit HTML Source icon. The HTML Source Editor dialog window, search for the text you want to use to create the email link. Apply the following HTML code to the text using the email address to which you want the email to be sent. Email Example

Note :

Note . By adding additional attributes, the subject and body of the email can be automatically populated. For more details, refer to Create HTML Email . Click Update . Once the article content is complete, click the View Article link to view the final version of the article. Important: Article links work only when the article is in View mode. Links will only in the edit form if you right-click and select "Open link in New Tab" (the name of the menu item may vary depending on the browser you use.