Verifying the user is not inactiveDescriptionServiceNow has a default setting where inactive users are locked out. This implies in all subsequent versions, locked-out inactive users won't receive notifications. Therefore, if a user stops receiving notifications, it's advisable to confirm that the user is not inactive. Note: By default, ServiceNow locks out inactive users. Procedure Log in to the instance.Navigate to User Administration > Users.Select the user record you want to troubleshoot from the list.Verify that the Active field is selected. If the user is inactive, verify this is intentionalIf the user was already active, verify that the user is not locked out