Verifying custom POP settings - Support and Troubleshooting

Verifying custom POP settings Issue If your instance downloads messages from a self-hosted POP server (rather than a ServiceNow POP server), verify your instance connects to the proper POP server.

Resolution Navigate to System Properties > Email . Verify the following email properties (see table) System Property Label Setting Required glide.email.read.active Enable email receiving (POP3) Yes glide.pop3.server Incoming (POP) mail server, if different from outgoing (SMTP) mail server URL to your POP3 server. For example, pop.yourdomain.com . glide.pop3.user Incoming (POP) mail account name, if different from outgoing (SMTP) mail account name Email address to use for POP authentication. For example, helpdesk@yourdomain.com. glide.pop3.password Incoming (POP) mail account password, if different from outgoing (SMTP) mail account password Password for the POP3 server. Contact your POP server administrator for this value.