Email log: The 'recipients' field does not include CC and BCC addresses. - Known Error

Email log: The 'recipients' field does not include CC and BCC addresses. Description Only the 'To:' addresses are listed in the sys_email table log in the recipients field. Copied and blind copied addresses are not recorded.

Steps to Reproduce

Navigate to Incident > All and go to an incident record.

Click the email button in the upper right corner.

Specify To, Cc, Bcc recipients, and add the message text content.

Send the email.

Preview the email in the email log.

Note that only the 'To' addresses are listed in the recipients field.

Workaround After carefully considering the severity and frequency of the issue, and the cost and risk of attempting a fix, it has been decided to not address this issue in any current or near future releases. We do not make these decisions lightly, and we apologize for any inconvenience. You can submit an Enhancement Request from the Self-Service portal on HI, and Subscribe to this article to be notified in case of future updates.