A blank screen appears when trying to access certain tables and lists - Support and Troubleshooting

A blank screen appears when trying to access certain tables and lists Description  A blank screen appears when trying to access certain tables and lists

Symptom When trying to access certain tables and lists, a blank screen appears. This issue can be experienced when accessing the module from the navigation pane, or typing table or list name directly in the filter text.

The blank page is caused when the audit property is enabled on virtual tables. Virtual tables are those that start with ‘v_’, for example [v_field_editor] . Enabling the audit property causes the code to make incremental selections and deletions rather than deleting all, so that it captures the state of the record before and after an update.

Release

Any release

Environment

Any O/S or browser

Cause

When virtual tables are selected, the first action is to delete all records and rebuild them from memory. This causes an infinite loop, resulting in stack overflow and a failure to perform the action.

Resolution To resolve this issue, update the virtual tables to disable the audit property, then revert all other tables to the same auditing scenario as the base system before deciding which additional tables should have the auditing function enabled. Auditing should be enabled for a specific reason and not to audit all tables.

For more information, see Enable auditing for a table in the ServiceNow product documentation.