Service Catalog cascading variable does not contain a new value if you navigate back to the order guide - Known Error

Service Catalog cascading variable does not contain a new value if you navigate back to the order guide Description Order Guide cascaded variables do not re-populate with a new value if you go Back to the 'Describe needs section' and change a variable on the original screen.

Steps to Reproduce

Navigate to Service Catalog > Catalog Definition > Order Guides and click New to c reate a catalog item. Fill in any required fields and click Submit .

For more information, see the product documentation topic Create a catalog item .

In the Variables related list, click New to create a variable for this item with the following values and save it.

Type : Single Line text Question : test variable Name : test_var Navigate to Service Catalog > Catalog Definition > Order Guides and click New to create an order guide.

For more information, see the product documentation topic Create an order guide .

Fill in the required fields, select the Cascade Variables checkbox, and save.

On the Variables related list, click New to create a variable for this order guide with the following values:

Type : Single Line text Question : test variable Name : test_var On the Rule base related list, click New to create a new rule base for this order guide. In the Include this item field, select the item created in step 1.

Use default values for the other fields and click Submit .

Click Try It to test this order guide.

Enter any value into the “test variable” field, and then click Choose Options .

You should see the Choose Options screen, and the current tab/item has “test variable” variable. The value is the same as you entered in step 9.

Click Describe Needs, change the value of the “test variable” field, then click the Choose Options button again.

The “test variable” variable value is not updated.

Workaround This problem is resolved on all newly deployed instances. On pre-Jakarta instances, go to sys_properties_list.do and check the value of the glide.sc.reset_cascade system property. If it is still false, set it to true to force a variable cascade when navigating back and forth in the order guide. Since late Istanbul and Jakarta, this property is set to true out-of-the-box.