Troubleshooting case where all users experience performance issues on a specific application


Description

Cause

Resolution

PrerequisiteNote: Prerequisite:
Prior to completing the following steps, collect the necessary information needed to troubleshoot the performance issue. For more information, see Gathering node data via stats.do and threads.do

To troubleshoot slow performance experienced by all users on a specific application:

  1. Verify that there are no inefficient business rules being processed in the application. For more information, see Identifying and addressing inefficient business rules.
  2. Verify that a client script is not making too many asynchronous AJAX calls. For more information, see Identifying and reducing synchronous AJAX calls generated by client scripts.

The ServiceNow internal role is required to complete the following steps:

  1. Verify that there are no inefficient queries running against the database. For more information, see Identifying and tuning inefficient queries executing in the database (MySQL).

If the issue continues to exist after trying the steps in this article:

 

Additional Information

For more information on related topics, review the following ServiceNow product documentation pages:

For more topic-related issues, review the following Knowledge Base article: