How to enable Content - Script edit icon Issue  🔍 Issue Description :root { --infinite-blue: #032D42; --wasabi-green: #63DF4E; --dark-teal: #044355; --light-gray: #F4F4F4; --medium-gray: #D3D3D3; --servicenow-green: #81B5A1; --text-primary: #000000; --text-secondary: #4A4A4A; } .issue-container { font-family: 'Lato', 'Calibri', 'Arial', sans-serif; font-size: 12pt; color: var(--text-primary); line-height: 1.6; } /* Main issue statement box */ .issue-statement { background-color: #FEF3F2; border: 1px solid #FBBBB4; border-left: 5px solid #D93025; border-radius: 4px; padding: 16px 20px; margin: 0 0 16px 0; display: flex; align-items: flex-start; gap: 14px; } .issue-statement .issue-icon { font-size: 20pt; line-height: 1; flex-shrink: 0; margin-top: 2px; } .issue-statement .issue-text { font-size: 12pt; color: var(--text-primary); margin: 0; font-weight: 500; } /* Summary table */ .issue-table { width: 100%; border-collapse: collapse; margin: 0; font-family: 'Lato', 'Calibri', 'Arial', sans-serif; font-size: 12pt; } .issue-table th { background-color: var(--infinite-blue); color: #FFFFFF; padding: 10px 14px; text-align: left; font-weight: 700; font-size: 11pt; width: 35%; } .issue-table td { padding: 10px 14px; border-bottom: 1px solid var(--medium-gray); font-size: 12pt; color: var(--text-primary); } .issue-table tr:nth-child(even) td { background-color: var(--light-gray); } .issue-table code { background-color: var(--light-gray); border: 1px solid var(--medium-gray); border-radius: 3px; padding: 1px 6px; font-family: 'Courier New', monospace; font-size: 10pt; color: var(--dark-teal); } In any of the Content Open Editor, the Script Edit icon ( <> ) does not appear in the Rich Content Editor toolbar, preventing users from accessing the raw HTML / source view. AttributeDetailAffected AreaContent Open Editor — Rich Content Editor toolbarMissing ElementScript / Source Edit icon ( <> )User ImpactCannot switch to raw HTML / source view in the editorModuleContent Publishing  sn_cdResolution TypeConfiguration change — no code or update set required Release<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } ALL Cause<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } } :root { --infinite-blue: #032D42; --wasabi-green: #63DF4E; --dark-teal: #044355; --light-gray: #F4F4F4; --medium-gray: #D3D3D3; --servicenow-green: #81B5A1; --text-primary: #000000; --text-secondary: #4A4A4A; } body { font-family: 'Calibri', 'Arial', sans-serif; font-size: 11pt; color: var(--text-primary); line-height: 1.5; background-color: #FFFFFF; } h2 { font-size: 16pt; font-weight: bold; color: var(--dark-teal); margin: 30px 0 15px 0; padding-bottom: 8px; border-bottom: 2px solid var(--wasabi-green); } p { margin: 10px 0; } ⚠️ Root Cause The Script / Source Edit icon is controlled by a system property within the Content Publishing configuration. This property is disabled by default and must be explicitly turned on for the icon to appear in the toolbar. The setting can also be inadvertently turned off after a platform upgrade or a bulk property reset, causing the icon to disappear without any error shown to the end user.Resolution<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } } :root { --infinite-blue: #032D42; --wasabi-green: #63DF4E; --dark-teal: #044355; --light-gray: #F4F4F4; --medium-gray: #D3D3D3; --servicenow-green: #81B5A1; --text-primary: #000000; --text-secondary: #4A4A4A; } body { font-family: 'Calibri', 'Arial', sans-serif; font-size: 11pt; color: var(--text-primary); line-height: 1.5; background-color: #FFFFFF; } .kb-header { background-color: var(--infinite-blue); color: #FFFFFF; padding: 30px 40px; margin-bottom: 30px; } .kb-title { font-size: 24pt; font-weight: bold; color: var(--wasabi-green); margin: 0 0 8px 0; } .kb-subtitle { font-size: 12pt; color: #FFFFFF; margin: 0 0 16px 0; font-weight: 300; opacity: 0.85; } .kb-meta { display: flex; flex-wrap: wrap; gap: 10px; margin-top: 14px; } .kb-meta-tag { background-color: rgba(255,255,255,0.12); border: 1px solid rgba(255,255,255,0.25); color: #FFFFFF; padding: 4px 12px; border-radius: 20px; font-size: 9pt; font-weight: 600; } h2 { font-size: 16pt; font-weight: bold; color: var(--dark-teal); margin: 30px 0 15px 0; padding-bottom: 8px; border-bottom: 2px solid var(--wasabi-green); } h3 { font-size: 13pt; font-weight: bold; color: var(--infinite-blue); margin: 20px 0 10px 0; } h4 { font-size: 12pt; font-weight: bold; color: var(--text-secondary); margin: 15px 0 8px 0; } p { margin: 10px 0; } ul, ol { margin: 10px 0; padding-left: 25px; } li { margin: 8px 0; line-height: 1.6; } a { color: #00718F; text-decoration: none; font-weight: 500; } a:hover { color: #024F69; text-decoration: underline; } .overview-box { background-color: var(--light-gray); border-left: 4px solid var(--wasabi-green); padding: 18px 20px; margin: 20px 0; border-radius: 4px; } .overview-box p { margin: 0; font-weight: 500; } .section-navigation { background-color: var(--infinite-blue); color: #FFFFFF; padding: 16px 22px; margin: 28px 0; border-radius: 4px; } .section-navigation h3 { color: var(--wasabi-green); margin-top: 0; font-size: 12pt; } .section-navigation ul { margin: 8px 0; padding-left: 18px; } .section-navigation li { margin: 5px 0; } .section-navigation a { color: #FFFFFF; } .section-navigation a:hover { color: var(--wasabi-green); } .step-card { display: flex; align-items: flex-start; gap: 16px; background-color: #FFFFFF; border: 1px solid var(--medium-gray); border-left: 4px solid var(--servicenow-green); border-radius: 4px; padding: 16px 20px; margin: 12px 0; } .step-num { min-width: 36px; height: 36px; background-color: var(--infinite-blue); color: #FFFFFF; font-size: 14pt; font-weight: bold; border-radius: 50%; display: flex; align-items: center; justify-content: center; flex-shrink: 0; } .step-body h4 { margin: 0 0 6px 0; color: var(--infinite-blue); font-size: 12pt; } .step-body p { margin: 0; font-size: 11pt; } .nav-path { display: inline-block; background-color: var(--light-gray); border: 1px solid var(--medium-gray); border-radius: 4px; padding: 5px 12px; font-family: 'Courier New', monospace; font-size: 10pt; color: var(--dark-teal); font-weight: bold; margin: 8px 0 4px 0; } .note-box { background-color: #E8F5E9; border-left: 4px solid var(--servicenow-green); padding: 14px 18px; margin: 20px 0; border-radius: 4px; } .note-box p { margin: 0; font-size: 11pt; } .warn-box { background-color: #FFF8E1; border-left: 4px solid #FFC107; padding: 14px 18px; margin: 20px 0; border-radius: 4px; } .warn-box p { margin: 0; font-size: 11pt; } table { width: 100%; border-collapse: collapse; margin: 18px 0; } th { background-color: var(--servicenow-green); color: #FFFFFF; padding: 11px 14px; text-align: left; font-weight: bold; font-size: 11pt; } td { padding: 11px 14px; border-bottom: 1px solid var(--medium-gray); font-size: 11pt; } tr:nth-child(even) { background-color: var(--light-gray); } .support-section { background-color: #E3F2FD; border: 1px solid #90CAF9; padding: 20px; margin: 28px 0; border-radius: 4px; } .support-section h3 { color: var(--dark-teal); margin-top: 0; } .icon { color: var(--wasabi-green); font-weight: bold; margin-right: 4px; } âś… Resolution Steps An administrator can restore the icon in three quick steps: 1 Open Content Publishing Properties Log in as an administrator and navigate to: Content Publishing > Advanced > Properties 2 Locate the Rich Content Editor Section On the Properties page, find and expand the Rich Content Editor section. 3 Enable the Script / Source Edit Tag Toggle the Script / Source Edit (<>) tag setting to Enabled and save. The icon will reappear in the toolbar right away. 🔎 Verify the Fix Once saved, confirm the resolution by: Opening any content record in the Content Open Editor.Checking that the <> icon is now visible in the Rich Content Editor toolbar.Clicking the icon to confirm the raw HTML / source view opens correctly. 💡 Tip: If the icon is still missing after saving, try a hard browser refresh (Ctrl + Shift + R / Cmd + Shift + R) or test in a private / incognito window to rule out a local browser cache issue. 🛎️ Still Facing the Issue? If the icon remains missing after following the steps above, please raise a support case and include: Current platform release versionScreenshot of the Properties page showing the current toggle stateScreenshot of the editor toolbar with the missing iconAny recent upgrade or patch history 📎 Now Support Portal  | 📖 ServiceNow Product Documentation